The latest blog post from Drobo CEO Tom Buiocchi details the many options customers have to contact Drobo Support if an issue cannot be resolved through the Drobo dashboard or Drobo messages. The first option is to contact Drobo Support through an online request system that gets a response within one business day. The next way to is contact Drobo is by telephone, which will put you in touch with regional support centers. The next option is live chat though the Drobo Products and Solutions page. Drobo will either address the problem or ask the customer for additional contact information. If all else fails, you can contact Tom via email or phone. He will make sure that a Drobo Support representative contacts you. Read the full blog post here at Drobo Performance.
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